Homelessness Assessment


 

Where Are We Now?

HOMELESS SERVICE DELIVERY SYSTEM

WHAT IS BEING SPENT?


A. Homeless Service Delivery System

Three categories of services help people to move from a homeless situation into permanent housing. These categories are:

  1. outreach services: offer the initial contact point for the homeless; includes drop-in centers that provide services to meet their immediate physical needs: bathrooms and bathing facilities, hygiene items, phones, etc.
  2. emergency services: meet basic needs in a time of crisis; includes community kitchens, overnight shelters, short term medical services: substance abuse/mental health/physical health, and
  3. transitional services: support the difficult transition from homelessness to permanent housing; includes transitional housing, case management, long term substance abuse and mental health counseling, employment services, and life skills classes.

All three types of service categories are critical in helping people move out of homelessness.

For the past five years, A/TC HHSD staff members in conjunction with the Continuum of Care Homeless Assistance Grant Application planning team, have conducted an annual community needs assessment, identified community resources and service gaps, and developed a recommended continuum of care, or range of services, for homeless persons. Figure 5 below shows the major components of the homeless continuum of care model. This model is recommended by the U.S. Department of Housing and Urban Development as the most effective approach to preventing and reducing homelessness. The components of the model serve as the foundation for the continuum of care. Within each of these components, communities should provide services that respond to the particular needs of homeless persons in their area, whether families, single adults, substance abusers or children. In addition to the services themselves, it is the way in which homeless persons move from one component to another that facilitates progress toward self-sufficiency. Thus, the continuum of care is a dynamic model.

Figure 5.

In developing a continuum of care plan, communities are expected to identify existing and planned services within their local system of care. Table 2 below defines each component of the continuum of care. Table 3 summarizes Austin's current service capacity. Greater detail on Austin's Continuum of Care is provided in the Current Efforts table in Appendix A.

Table 2.
Current Efforts in the Austin/Travis County Homelessness Continuum of Care

Continuum Component
Definition

Prevention

Activities or programs designed to prevent the incidence of homelessness.

Outreach and Assessment

Outreach: Reaching out to people in homeless situations and disseminating information about available services in order to engage people in services.

Assessment: Collection and analysis of information to ensure that homeless persons are referred to the most appropriate service

Emergency Shelter

Any facility, the primary purpose of which is to provide temporary or transitional shelter for the homeless in general or for specific populations of the homeless. Most serve specific sub-populations including single adults, families with children, survivors of domestic violence, youth and pregnant and parenting teens.

Transitional Housing

A type of supportive housing used to facilitate the movement of homeless individuals and families to permanent housing. Generally limited to 6to 24 months.

Supportive Housing

Permanent housing for persons with disabilities. Includes supportive services.

Permanent Affordable Housing

Housing for which occupants pay no more than 30% of their income [need to include part about 'permanent.'] May be provided privately or publicly.

This is the ultimate goal for every person in the Continuum of Care.

Supportive Services

Services concerned with employment, health, drug abuse, and education.

Case Management

A holistic, systems process in which a case manager works with a client to help the client reach and maintain his or her goals (optimum level of functioning, maximum level of autonomy, and economic self-sufficiency). It involves developing a mutually agreed-upon plan of action (between the case manager and the client) that can assist the client in living as independently and productively as possible.

Employment/ Training/ Education

Includes job training, job placement and "job readiness" skills development, and GED or "English as a Second Language" classes

Health care

Primary health care to provide acute and chronic health care, preventive care/wellness, and public health screenings

Substance Abuse Treatment

Includes detoxification, intensive residential treatment and follow-up aftercare and outpatient treatment

Mental Health

Care Includes counseling, group and individual therapy, medical maintenance, and psycho-social rehabilitation

Child Care

Day care and after school care for children in homeless families


Source: Austin/Travis County 2001 Continuum of Care Homeless Assistance Grant.

 
Beds/Units
 
Current Inventory for Individuals
Current Inventory for Persons in Families
Emergency Shelter
279
206
Transitional Housing
139
414
Permanent Supportive Housing
87
48
Total
505
668
Supportive Services
Slots

Job Training
182
41
Case Management
783
370
Child Care
N/A
337
Substance Abuse Treatment
250
13
Mental Health Care
340
171
Housing Placement
198
205
Life Skills Training
272
213
Other - Health Care
67
36

Source: Austin/Travis County 2001 Continuum of Care Homeless Assistance Grant.

In 1997, the Austin/Travis County community applied for funds from the HUD Continuum of Care Homeless Assistance Grant ("SuperNOFA") to establish and operate a consolidated client information database system. The system is called the Automated National Client-specific Homeless services Recording, or ANCHoR. Austin/Travis County MHMR is the database manager. From 1998 through 2000, several local agencies participated in the management information system (MIS). Data about each person who received services from a homeless service provider was entered into the system.

ANCHoR allows case managers to easily identify homeless individuals' eligibility for a variety of health, human service, and housing programs. People experiencing homelessness potentially benefit from the MIS by receiving more accurate assessment of their needs, stronger coordination of their services, and better case management. Service providers will ideally have better information about resources available to serve people in homeless situations and about how those resources have been used, which could help with planning and managing providers' resources. Finally, the body of data collected from all providers in the community should assist public policymakers and community planners with coordinating resources community-wide, gauging the effectiveness of programs, assessing the overall needs of the community, and requesting more resources.

The ANCHoR system did not fit the needs of the local community as well as providers had hoped. So, in 2001, MHMR requested from HUD an extension of time to spend the original funds and approval to change database systems. HUD gave approval, and the local community chose an Internet-based system called Service Point. The new system will provide more accurate, complete information, will allow real time data sharing, and will facilitate movement of clients from one service provider to another. Although not all of the major homeless service providers have signed onto Service Point yet, involvement by all providers of homeless services in the community will ensure the most accurate and complete collection and analysis of data about homeless services and about clients in homeless situations.

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GAPS IN SERVICES

According to a survey of local agencies that serve homeless persons, there are approximately 3,977 homeless persons living in the Austin/Travis area on any given day. Austin/Travis County has many services available for homeless persons, but there still remains a gap in the current inventory and the estimated need.

The data reported above are derived from Austin/Travis County's 2001 survey of homeless providers, conducted as part of its development of a continuum of care plan.

A recent survey by the Austin Area Homeless Coalition suggests that for every homeless person with shelter, there are 13 without shelter.

This survey is conducted annually and involves collecting data from agencies that serve homeless persons on the average number of persons they serve per day, their characteristics and their service needs. In 2001, this survey was conducted in March. Responses were received from the major shelter and service providers in Austin/Travis County. Data from homeless agencies do not fully reflect the local homeless population, however, because not all homeless persons use available services. Some homeless adults, youth, and families are unable to benefit from services because of limited space. To account for this population, the survey data are adjusted by adding estimates of the homeless population not currently receiving services. These estimates are based on data from agencies that conduct outreach to homeless persons living on the street and from shelters and based on the number of people service providers turn away per day and are unable to serve because of lack of capacity.

The charts below show the gap between the current inventory and the estimated need for housing and for supportive services. The "Estimated Need" reflects the estimated number of homeless individuals needing the housing or service listed on any given day. This number includes homeless persons currently receiving services, and those not receiving services. The "Current Inventory" column reflects the number of beds or service "slots" designated for homeless persons only on any given day. The difference between these two numbers is the unmet need.

Chart 4.
Estimated Need vs. Current Capacity of Emergency Shelter and Housing Beds in Austin


Chart 5.
Estimated Need vs. Current Inventory of Supportive Services in Austin

Based on the data reported above, the Homeless Task Force identified the following areas as critical gaps in the local continuum of care:

EMERGENCY SHELTER

In the past several years, the need for emergency shelter for homeless persons has been widely discussed in Austin and Travis County. Emergency shelter is the first point of entry into services for homeless persons and, therefore, an important step in helping people access the services they need to exit homelessness.

Each sub-population of homeless individuals has different needs in emergency shelters. In Austin/Travis County, several shelters exist to meet the various needs of each sub-population. Homeless youth have few shelter resources. As a result, many of these youth live on the streets or in camps. The number of beds for homeless single men and women is also inadequate. This shortage is exacerbated because some beds are reserved for homeless people with specific needs.

In Austin/Travis County, homeless families with children have many resources. However, despite over 200 shelter beds for this population, as many as 3,000 homeless women and children are turned away from shelter each year because of a lack of capacity (1999 Austin/Travis County Continuum of Care Homeless Assistance Grant). When homeless families seek shelter, many have already exhausted all their other resources (for example, friends and family). Unfortunately, family shelter have a four to six week waiting list and many families end up sleeping wherever they can (in cars, in camps, in motels) (Shinn, et al, 1996).

Fortunately, the needs for emergency shelter among homeless men, women and children is in the process of being addressed. New shelters are being developed for each of these populations. These activities are discussed in greater detail in the section IX of this assessment. Yet, even with these resources, the need for emergency shelter will not be fully met. The backlog in demand for shelter among homeless families means that many will still have to wait for assistance.

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TRANSITIONAL HOUSING

Transitional Housing is temporary housing augmented with supportive services. It is designed to be a step between emergency shelter and permanent housing.

Until recently, Austin had a relatively large supply of transitional housing for families. In the past few years, however, many of these units have been lost because of insufficient funding for maintenance and operations. The largest single transitional housing complex for families was sold in November 2000 because it was too expensive to repair. Most recently, 16 homes that had been purchased specifically for homeless transitional housing were sold for use as Section 8 housing.

The decrease in the number of transitional housing units is especially grave given the overall lack of affordable housing in Austin. For many homeless families, transitional housing serves as their only bridge to self-sufficiency. The six to twenty-four months that families live in transitional housing gives them time to save money for housing in the open market, or to secure subsidized housing. Without this resource, many homeless families are likely to become homelessness again.

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PERMANENT AFFORDABLE HOUSING

The lack of affordable housing in Austin and Travis County has been well documented. The degree to which it impacts the local continuum of care is important to note. The lack of affordable housing prevents homeless adults, families and youth who are leaving shelter or transitional housing from becoming independent. Furthermore, the lack of affordable housing creates a backlog in service delivery, preventing many persons on the streets from obtaining even the most basic shelter services.

The continuum of care model provides a series of steps to move from homelessness into permanent housing. Since permanent housing is the final step in the continuum, if it is not available, bottlenecks occur.

One type of permanent housing is SRO units, consisting of one room with private or shared bathrooms and kitchen facilities. The primary resource for this type of housing, however, no longer exists. Many men with limited resources and job skills lived in SROs. SRO housing offered few amenities, but were inexpensive -- affordable even to persons on fixed incomes and persons with disabilities. In the 1970s and 80s however, an estimated one million units of SRO housing was demolished in the name of urban renewal. (Dolbeare, 1996). With no alternatives, many of those people who were housed in SROs became homeless.

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SUBSTANCE ABUSE SERVICES

Despite increased funding over the last few years, substance abuse treatment for homeless persons continues to be limited. As indicated by the Gaps Analysis table, approximately 1,550 homeless persons need substance abuse treatment on any given day, yet there are only 263 treatment slots available. Because of this shortage, many homeless persons cannot receive treatment at the time they request it. This often leaves those people seeking treatment discouraged and therefore reluctant to return to seek treatment.

Inpatient/outpatient services, follow-up and relapse prevention services are also lacking in the area of substance abuse treatment. Many chronic substance abusers also require follow-up residential and intensive outpatient treatment in order to maintain their sobriety (CAN, 2001). Follow up treatment is especially important for homeless persons who have long histories of substance. Unfortunately, these services are expensive and limited.

In addition, Austin's high housing costs make it difficult for persons exiting from treatment to obtain stable housing. Research done by Oakely and Dennis in 1996 shows that housing stability is critical to successful recovery from addiction. Combining housing with supportive services can help many recovering addicts achieve independence, stability and permanent housing. Without access to housing after treatment, homeless persons are forced to return to their prior environments.

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MENTAL HEALTH SERVICES

Many mentally ill homeless people are unable to obtain access to mental health services they need because of a lack of resources. Currently, only 135 units of supportive housing in Travis County available to the estimated 509 homeless persons with mental illness. Nonresidential mental health care is even more limited in availability. Most mental health care in Travis County is provided by Austin/Travis County MHMR (ATCMHMR). However, this agency is financially limited to serving only the most seriously mentally ill persons. Homeless individuals with depression, anxiety or other less serious disorders have fewer services available to them.

Even the mental health services provided by Austin Travis County MHMR are becoming more limited as a result of the loss of federal and state funds. ATC MHMR's ACCESS program, which provided outreach and services to chronically homeless mentally ill persons living on the streets, is slowly being phased out in 2001. The loss of this program means that approximately 1200 homeless individuals per year will not receive even the most basic services. Many of these individuals live on the streets and are the most vulnerable of all of Austin's homeless - victims of crime, fearful or mistrusting of service providers and unable to use available shelters because of their behavior or habits.

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JOB TRAINING AND PLACEMENT AND CHILD CARE

Homeless persons with limited job experience, limited reading skills, or limited knowledge of the expectations and requirements of full time employment have difficulty securing employment. "Mainstream" providers that also serve the general public provide job training and placement services available to homeless persons. The Capital Area Workforce Development Centers are the primary source of such services. Homeless individuals may feel overwhelmed by the computerized job listings, the application forms, and the job fairs. For individuals who have lived on the street for a long time, or have a long history of working day labor and temporary jobs, a more basic job readiness service is needed to prepare them for Workforce Center programs.

For homeless families with children, a significant barrier to employment is childcare. In a study of ten U.S. cities, 41% of homeless families cited the lack of childcare or pregnancy as the reason they could not work (Homes for the Homeless, 1999). Furthermore, young homeless mothers may also have limited basic job skills and experience and require additional training in order to obtain employment that will pay a living wage. With many homeless families facing deadlines under the new Welfare to Work requirements, the situation may only get worse. Once Welfare to Work benefits expire, parents are left without subsidies to help pay for child care, and - in most cases - jobs that barely cover their housing costs.

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B. What is Being Spent?

Within homeless services, an annual survey is conducted to determine which funding sources agencies have. The survey is conducted as part of the Continuum of Care Homeless Assistance Grant consolidated application. This is the most comprehensive assessment of the community's investment in the homeless service arena.

Table 6 and 7 below provide a list of funds available or anticipated to be available for homeless services in Travis County in 2001. Table 6 outlines expenditures by CAN partners with homeless service programs. The City of Austin, Travis County, United Way contribute more than $8 million per year for homeless prevention and housing and supportive services for homeless persons. The City of Austin and Travis County together spend over $6.8 million to purchase social services to assist the homeless. The City has also committed to substantially increase its investment in homeless services under the Homeless Initiative.

Table 6.
Homeless Investments in Travis County by CAN Partners, 2001*

CAN Funding Agencies
Annual
Expenditures
Percent
City of Austin
$5,113,253
59%
Austin and Travis County Joint Social Service Contracts
$2,154,217
25%
Travis County Direct Services
$774,504
9%
United Way/ Capital Area
$630,625/3.2 mil?
7%
TOTAL
$8,672,653
100%

In addition to spending by CAN partners, other local and state agencies spend millions of dollars on homeless services for Austin/Travis County (see Table 7). When added together, over $26 million is being spent every year on homeless services for the local area.

Table 7.
Homeless Investments in Travis County by Selected Major Investors, 2001*
CAN Funding Agencies
Annual
Expenditures
Percent
State
$1,021,690
7%
Federal (Grants to the City of Austin-see Appendix H for breakdown)
$14 million
87%
Faith-Based Organizations
$151,000
1%
Foundations
$139,979
1%
Individual Donations through Electric or Gas Utility
$619,961
4%
TOTAL $15,932,630 100%

Note: The 2001 period represents varying fiscal calendars.
*Most agencies collect information by type of service provided, not by population served. Services for homeless are often combined with services for the total population. Thus, the information provided here does not provide the complete picture.

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